Non-violent communication as a light technology in the nursing context: an integrative review

Authors

DOI:

https://doi.org/10.33233/eb.v21i5.4936

Keywords:

Nursing, empathy, communication, negotiating, violence

Abstract

Objective: To verify how Non-Violent Communication is applied in Nursing and to understand the repercussions of professionals, patients and organization. Methods: Integrative review guided by the question “How is non-violent communication used in the field of Nursing and what are the repercussions of this application?”. Searches were performed on primary studies published between 2010 and 2020, in PubMed, Cumulative Index to Nursing and Allied Health Literature, Web of Science, Embase, Psycinfo and Virtual Health Library. Results: Five studies relating non-violent communication with nursing workers were selected, coping strategies for bullying; conflict management; coping with family violence and ethics strategy for nursing students. Conclusion: Non-Violent Communication was applied in the implementation of a culture of peace in the work environment, professional relationships and nursing education. The number of studies included highlights the need for research on the subject.

Author Biographies

Lúcia Tobase, SÃOCAMILO

Centro Universitário São Camilo, São Paulo, SP, Brasil

Sandra Helena Cardoso,

Escola de Enfermagem da Universidade de São Paulo, São Paulo, SP, Brasil

Renata Tavares Franco Rodrigues, EEUSP

Escola de Enfermagem da Universidade de São Paulo, São Paulo, SP, Brasil

Eva Cristina Possas Machado Bella, SÃOCAMILO

Hospital São Camilo, São Paulo, SP, Brasil

Dhieizom Rodrigo de Souza, HCFMUSP

Instituto do Coração - Incor HCFMUSP, São Paulo, SP, Brasil

Heloisa Helena Ciqueto Peres, EEUSP

Departamento de Orientação Profissional da Escola de Enfermagem da Universidade de São Paulo, São Paulo, SP, Brasil

References

Martinot AF, Fiedler AJCBP. A importancia da CNV - comunicação não violenta na realização do processo de autoconhecimento. Revista Educação [Internet]. 2016 [cited 2020 Aug 06];11(1):58-77. Available from: http://revistas.ung.br/index.php/educacao/article/download/2174/1699

Ferreira VRT, Cecconello WW, Machado MR. Neurônios-espelho como possível base neurológica das habilidades sociais. Psicologia em Revista 2017:23(1);147-59. doi: 10.5752/P.1678-9563.2017v23n1p147-159

Rosenberg MB. Comunicação não-violenta: técnicas para aprimorar relacionamentos pessoais e profissionais. São Paulo: Ágora; 2006.

Pérez-Fuentes MDC, Herrera-Peco I, Molero Jurado MDM, Oropesa Ruiz NF, Ayuso-Murillo D, Gázquez Linares JJ. A cross-sectional study of empathy and emotion management: key to a work environment for humanized care in nursing. Front Psychol 2020;11:706. doi: 10.3389/fpsyg.2020.00706

Fernandes H, Horta ALM. Nursing and light technologies for a peace culture within the family. Rev Bras Enferm 2018;71(6):2854-57. doi: 10.1590/0034-7167-2017-0756

Bordignon M, Monteiro MI. Violence in the workplace in nursing: consequences overview. Rev Bras Enferm 2016;69(5):939-42. http://doi.org/10.1590/0034-7167-2015-0133

Bordignon M, Monteiro MI. Predictors of nursing workers’ intention to leave the work unit, health institution and profession. Rev Latin-Am Enfermagem 2019;27:e3219. doi: 10.1590/1518-8345.3280.3219

Franco TB, Merhy EE. Cartographies of work and health care. Tempus - Actas de Saúde Coletiva [Internet]. 2012;151-63. Available from: https://app.uff.br/slab/uploads/Cartografias_do_Trabalho_e_Cuidado_em_Sa%C3%BAde.pdf

Zhu N, Zhang D, Wang W, Xingwang Li, Yang B, Song J, et al. A novel Coronavirus from patients with pneumonia in China. N Engl J Med 2020;2019;1-7. doi: 10.1056/NEJMoa2001017

Machado MH. Profissionais de saúde em tempos de Covid-19. 2020. [cited 2020 Aug 04]. Available from: http://www.cofen.gov.br/artigo-profissionais-de-saude-em-tempos-de-Covid-19_78151.html

Oliveira AC. Challenges faced by nursing professionals in the COVID19 pandemic. REME 2020;24:e-1302. doi: 10.5935/1415-2762.20200032

Bastos RA, Quintana AM, Carnevale F. Psychological distress experienced by nurses who work with patients in death process: A clinical-qualitative study. Trends Psychol 2018;26(2):795-805. doi: 10.9788/tp2018.2-10pt

Mendes KDS, Silveira RCCP, Galvão CM. Integrative literature review: a research method to incorporate evidence in health care and nursing. Texto e Contexto Enfermagem 2008;17(4):758-64. doi: 10.1590/S0104-07072008000400018

Fineout-Overholt E, Melnyk BM, Stillwell SB,Williamson KM. Evidence-based practice, step by step: Critical appraisal of the evidence: part III. Am J Nurs 2010;110(11):43-51. doi: 10.1097/01.NAJ.0000390523.99066.b5

Wacker R, Dziobek I. Preventing empathic distress and social stressors at work through nonviolent communication training: A field study with health professionals. J Occup Health Psychol 2018;23(1):141–50. doi: 10.1037/ocp0000058

Kang J, Jeong YJ. Effects of a smartphone application for cognitive rehearsal intervention on workplace bullying and turnover intention among nurses. Int J Nurs Pract 2019;25:e12786. doi: 10.1111/ijn.12786

Nosek M. Nonviolent communication: a dialogical retrieval of the ethic of authenticity. Nurs Ethics 2012;19(06):829-37. doi: 10.1177/0969733012447016

Antoniassi CP, Pessotto JG, Bergamin L. Práticas restaurativas na gestão de uma equipe de estratégia saúde da família: relato de experiência em Pato Branco, PR. Saúde Debate 2020;43(6). doi: 10.1590/0103-11042019s614

Bértoli RF, Busnello SJ. Métodos heterocompositivos e autocompositivos de solução de conflitos: a mediação como meio de efetivar a obtenção da justiça. Revista Direito [Internet]. 2017 [cited 2020 Aug 12];10:(16)‎. Available from: https://s3-sa-east-1.amazonaws.com/siteunidavi/revistaDireito/Artigo_Saul_R%C3%BAbia.pdf

Albuquerque MCS, Souza DFS, Maynart WHC, Bezerra LFD, Cassimiro ARTS, Cavalcante JC. Nurses’ empathy in an emergency hospital service. Texto e Contexto Enfermagem 2019;28:e20170406. doi: 10.1590/1980-265X-TCE-2017-0406

Leal-Costa C, Tirado González S, Ramos-Morcillo AJ, Díaz Agea JL, Ruzafa-Martínez M, van der Hofstadt Román CJ. Validation of the communication skills scale in nursing professionals. An Sist Sanit Navar 2019;42(3):291-301. doi: 10.23938/ASSN.0745

Tobase L, Cardoso SH, Rodrigues RTF, Peres HHC. Empathic listening: welcoming strategy for nursing Professional in coping with with the coronavirus pandemic. Rev Bras Enferm 2021;74(Suppl 1):e20200721. doi: 10.1590/0034-7167-2020-0721

Baptista PCP, Silva FJ, Santos Junior JL, Felli VEA. Violência no trabalho: guia de prevenção para os profissionais de enfermagem [Internet]. São Paulo: Coren/SP, 2017.[cited 2020 October 1] Available from: https://portal.coren-sp.gov.br/wp-content/uploads/2018/01/PDF-site-2.pdf

Machado MH (ed.). Perfil da enfermagem no Brasil: relatório final: Brasil / Rio de Janeiro: NERHUS-DAPS-ENSP/Fiocruz, 2017 [cited 2020 Aug 10]. Available from: http://www.cofen.gov.br/perfilenfermagem/pdfs/relatoriofinal.pdf

Conselho Regional de Enfermagem de São Paulo. Conselho Regional de Medicina de São Paulo. Sondagem com médicos e profissionais de enfermagem [Internet]. 2017. [cited 2020 Jun 30]. Available from: http://portal.coren-sp.gov.br/ sites/default/files/Pesquisa.pdf

Dozois DJA, Dobson KS, Rnic, K. Historical and philosophical bases of the cognitive-behavioral therapies. APA PsycNet [Internet]. 2019 [cited 2020 July 04]:3–31. Available from: https://psycnet.apa.org/record/2019-03300-001

Hershcovis MS, Cameron, A-F, Gervais L, Bozeman J. The effects of confrontation and avoidance coping in response to workplace incivility. J Occup Health Psychol 2018;23(2):163-74. doi: 10.1037/ocp0000078

Mufato LF, Gaíva MAM. Empatia em saúde: revisão integrativa. Revista de Enfermagem do Centro Oeste Mineiro 2019;9:e2884. doi: 10.19175/recom.v9i0.2884

Enmarker I, Olsen R, Hellzen O. Management of person with dementia with aggressive and violent behaviour: a systematic literature review. Int J Older People Nurs 2011;6(2):153-62. doi: 10.1111/j.1748-3743.2010.00235.x

Isaksson U, Graneheim UH, Astrom S, Karlsson S. Physically violent behavior in dementia care: characteristics of residents and management of violent situations. Aging Ment Health 2011;15(5):573-9. doi: 10.1080/13607863.2011.556600

Huecker MR, Smock W. Florida domestic violence. Stat Pearls [Internet]. 2020. [cited 2020 July 04]. Available from: https://pubmed.ncbi.nlm.nih.gov/29630246/

United Nations Educational, Scientific and Cultural Organization [Internet]. Brasília (DF). 2019 [cited 2020 Jun 30]. Available from: https://en.unesco.org/fieldoffice/brasilia/expertise/culture-peace

Published

2022-11-28